Privacy Policy

This Privacy Policy explains how Portable Cabinwala Pvt. Ltd. (“CabinWala”, “we”, “us” or “our”) collects, uses, shares and protects your personal information when you visit cabinwala.com, submit an enquiry, or contact us by phone, email or WhatsApp. By using our website or contacting us, you agree to the practices described below.

1. Information we collect

Information you provide to us

• Enquiry & quote forms: your name, phone number, email address, and any details you include about your requirement (product, size, location, message).
• WhatsApp messages: when you message our WhatsApp Business number, we receive your WhatsApp phone number, your WhatsApp profile name and the content of your messages.
• Phone & email: any information you share when you call or email us.

Information collected automatically

• Server logs: our hosting provider records standard technical data such as your IP address, browser type, and the pages you visit, for security and to keep the site running reliably.
• Cookies: our main website does not use advertising or third-party tracking cookies. Our internal admin tools use a single strictly-necessary session cookie for secure login. Our blog (built on WordPress) and embedded content such as maps or videos may set their own cookies — these are governed by their respective providers.
• Fonts: our pages load fonts from Google Fonts, which may process your IP address to deliver them.

2. How we use your information

• To respond to your enquiries and prepare quotations.
• To send you our product brochure and information you have requested.
• To follow up on your enquiry and provide customer support before and after a purchase.
• To arrange manufacturing, delivery, installation and maintenance of the products you order.
• To keep records for legitimate business, accounting and legal purposes.
• To maintain the security and proper functioning of our website and systems.

3. WhatsApp communications

We use the WhatsApp Business Platform (provided by Meta) to communicate with customers. When you message us, an automated system may reply with our product brochure and will log your enquiry so our team can follow up. We contact you on WhatsApp only in connection with your enquiry or an ongoing order. Your use of WhatsApp is also subject to WhatsApp’s / Meta’s own Privacy Policy. You can ask us to stop messaging you at any time by replying to us or contacting info@cabinwala.com.

4. How we share your information

We do not sell or rent your personal information. We share it only as needed to operate our business, with:

• Service providers that help us run the website and communicate with you — for example our web hosting provider, our contact-form delivery service (Web3Forms), and Meta Platforms (for WhatsApp). These providers process your data on our behalf.
• Our delivery, transport and installation partners, only where necessary to fulfil your order.
• Authorities or advisors where required by law, regulation, or to protect our legal rights.

5. Data retention

We keep your personal information only for as long as it is needed to respond to your enquiry, fulfil your order, and meet our legitimate business and legal obligations. When it is no longer required, we delete or anonymise it. You may ask us to delete your information earlier (see “Your rights” below).

6. Data security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse — including access controls on our internal tools and secure (HTTPS) connections on our website. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

In line with India’s Digital Personal Data Protection Act, 2023, you may:

• Request access to the personal information we hold about you.
• Ask us to correct or update inaccurate or incomplete information.
• Ask us to delete your personal information, where we are not required to keep it.
• Withdraw any consent you have given, at any time.
• Raise a grievance about how your data has been handled.

To exercise any of these rights, contact us at info@cabinwala.com or +91 97845 86259. We will respond within a reasonable time.

8. Third-party links

Our website may link to third-party sites and platforms (such as our social media pages, embedded maps or videos). We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies.

9. Children’s privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised “Last updated” date. Please review it periodically.

11. Contact us

For any questions, requests or grievances regarding this Privacy Policy or your personal information, please contact: